Frequently Asked Questions
1. How do I create a new resume?
On the homepage, select “Create New Resume.” Fill out the form with your personal details, education, work experience, and skills. Once submitted, our team will craft a polished resume and email it to you.
2. Can I upload my existing resume for enhancement?
Yes—choose “Enhance Existing Resume” on the homepage, upload your current document (PDF, DOC, or DOCX), and provide your email. We’ll refine the formatting, wording, and layout before sending it back.
3. How long does it take to receive my resume?
Our standard turnaround is 48 hours from the time you submit your request. If you need it sooner, please contact us for expedited options.
4. What formats will you send my completed resume in?
We deliver your final resume as a high-quality PDF. If you need a DOCX version, simply request it in the form or via email, and we’ll provide both.
5. Do you offer revisions?
Absolutely. Our “Create from Scratch” package includes two rounds of revisions, and our “Enhancement” package includes one round. If you need more, let us know—we offer additional edits for a small fee.
6. Is my personal information secure?
Yes. We treat all data as confidential, use industry-standard encryption, and never share your details except as described in our Privacy Policy.
7. What if I’m not satisfied?
Your satisfaction is our priority. If you’re not happy with the result, let us know within 7 days of delivery, and we’ll work with you until it meets your expectations.
8. How do I contact support?
For any questions or special requests, email us at support@brightcv.com or use the contact form at the bottom of the page.